Request Received

Thank you, it's with the team

Your booking request has landed on the reservations desk. A host will confirm by phone or email within four hours during desk times (10:00 to 22:00, daily).

What Happens Next

Three short steps and you're in

01

A host confirms

A real person reads your request and confirms the sitting, the table and any notes you left.

02

Deposit if needed

Larger tables and weekend sittings hold a small deposit, credited straight off the bill.

03

See you at Level 19

Valet at the Casino Drive entrance, lifts signed "Nineteen", your table facing the water.

While You Wait

Worth a look before the night

Back to Home

The Details

Your request, by the numbers

A confirmation reference is on its way to your inbox now. Everything below applies to it.

4h

Response time, desk hours

24h

Request held unconfirmed

15m

Grace on your sitting time

Quick Answers

While you wait for the call

Reply to the confirmation email or call the desk — changes are free up to 48 hours before the sitting.

Check the junk folder first. If it's genuinely missing, call +61 7 5592 8100 and the desk will reconfirm on the spot.

Usually yes — call the desk and we'll check the floor plan. Large additions may move the table or the sitting.

On The Night

Finding Level 19

Nineteen at The Star, 1 Casino Drive, Broadbeach. Valet at the main entrance, or self-park in the resort garage — validated with dinner.

Valet at the Casino Drive entrance

Self-parking validated

Lifts signed "Nineteen"

Smart casual, no thongs

Something urgent?

Same-evening changes, accessibility requests, anything that can't wait for email — the desk answers seven days.

Call the Desk